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Personal Advisers
Want advice on careers, money or something else? Make an appointment with a Personal Adviser - you can see them in school or college, or at a Connexions Centre near you.
Making a complaint
Norfolk has a good reputation for what it does to help young people leaving care, and we are very proud of the achievements of our young people. But even when everyone's doing their best, things don't always go well.
You are entitled to complain if things go wrong or you don't think your views are being listened to.
Pathway plan problems
Do you think that your pathway plan isn't right for you? Or do you think that people have agreed to do things as part of the plan and aren't carrying these things out? You can ask your social worker or Leaving Care worker to arrange for a review to happen.
If you ask for a review of your pathway plan, the review must happen.
How to complain
If you are in care or you are a care leaver, you should already have a copy of the leaflet A Social Services guide for children and young people. How to make a complaint or complement. If you don't have a copy, please ask your social worker or Leaving Care worker and they will give you one. You could also contact our Children's Services Complaints Team and they will send you a copy click to email Children's Services Complaints Team or Call 0800 91 77 425.
If you are unhappy, the first thing to do is tell someone! Your social worker or Leaving Care worker will need to know, but if you find it difficult to talk to them you could ask your carer or other support worker, or an adult friend.
There is an independent advocacy service in Norfolk, which is there to help young people who are in care or leaving care. This is run by the Mancroft Advice Project (MAP). Find out more on the MAP website – click MAP.
Most difficulties can be sorted out once everyone understands the problem. Once your social worker or Leaving Care worker knows you want to complain, they or their manager must talk to you (with your supporter if you want them there) about what can be done to sort things out. If you can't reach an agreement with them and you're still unhappy, you can make a formal complaint.
Making a formal complaint
A formal complaint will be dealt with by someone from outside the Leaving Care service, and you should be given a response in writing. Information on how to make a formal complaint are in the leaflet A Social Services guide for children and young people. How to make a complaint or complement. (see above).
Your social worker or Leaving Care worker will be able to give you information about making a formal complaint, or you can get help from the independent advocacy service at MAP. You could also contact the Children's Services Complaints Team (click Children's Services Complaints Team to email them).
